Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Domestic Shipping (South Africa)
- Standard delivery: 7–14 business days
- We ship to all major cities and towns across South Africa
- Shipping fees are calculated at checkout based on your location
International Shipping
- International orders may take 14–30 business days depending on destination and customs clearance
- Import duties, taxes, and customs fees are the responsibility of the customer
- We are not liable for delays caused by customs authorities
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Delays & Exceptions Delivery times are estimates and may be affected by public holidays, high-demand periods, or circumstances beyond our control (e.g. courier delays, weather). We will notify you of any significant delays.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your email] within 7 days of the expected delivery date so we can assist you.
Contact Us For shipping enquiries, reach us at: velvetskinproduct@gmail.com